A custom-built internal support dashboard for the Pixels support and community operations workflow, including ban appeals case management.
Role: Head of Support & Community Operations — built and maintained the dashboard
Timeframe: Nov 2023 – Jun 2026
Next.jsMongoDBNextAuthCSV parsingPython
A self-built (not Retool) internal dashboard used by a 5-person team to run day-to-day support and community operations at Pixels / Banger Inc. It aided in providing information for the support team on items, recipes, users, guilds, and appeals — and dramatically improved our ban/appeal management, which previously had no dedicated tracking built into the game itself. The dashboard was further extended to include recipe analysis and item analysis for economy/balancing purposes, in addition to ticket and case tracking and CSV import/export.
