Implementation
Implementation
Leading end-to-end delivery: requirements, cross-functional coordination, UAT, and system rollout.
Led end-to-end implementation of platform features — defining requirements, coordinating Engineering, Product, Support, and Community stakeholders, running structured UAT cycles, and validating system behavior pre-launch. Proven in a live-production game systems context (including a measurable RORS [Revenue Over Reward Spend] improvement from 0.3 → ~1.5), with the same skill set directly transferable to SaaS, ERP, and other technical implementation work.
View Implementation Manager Resume →Projects
fetch. — Delivery Platform (Belize)
Full-stack delivery platform for Belmopan, Belize — customer web/mobile apps, merchant tools, and a Node.js backend.
Leadgineer
An automated outreach and follow-up engine for small businesses, with email sequencing and CRM-style lead tracking.
PixeLore
A full ecosystem built around PixeLore: a React/Node wiki platform, a headless CMS, and a backend API server for land, guilds, and marketplace data.
Weebcheck
A multiplayer anime-guessing quiz game with real-time gameplay, 6 game modes, an admin panel, and Discord login.
Yoshino (Discord Bot)
A managed community Discord bot spanning Pixels Web3 integration, support tooling, logging, an RPG, mini-games, and more — now linked to Weebcheck.
Relevant experience
Game Designer · Pixels / Banger Inc.
Aug 2025 – Jun 2026- Led end-to-end implementation of platform features — defining requirements, coordinating Engineering, Product, Support & Community stakeholders, and managing release timelines.
- Implemented in-game items, objects, and entities using Pixscript (custom coding language), translating design specs into functional game logic within live production systems.
- Designed and executed UAT cycles; documented edge cases and validated system behavior pre-launch to ensure feature readiness.
- Built data-driven models to refine system behavior; improved key retention metric (RORS — internal player return/retention score) from 0.3 → ~1.5 through structured iteration and analysis.
- Created structured rollout plans, internal tooling, and SOPs to improve release visibility and reduce cross-team ambiguity.
Head of Support & Community Operations · Pixels / Banger Inc.
Nov 2023 – Jun 2026- Held two concurrent full-time roles at Pixels / Banger Inc. (Nov 2023 – Jun 2026): Head of Support & Community Operations and Game Designer. Employment ended company-wide due to funding/company restructuring.
- Architected the company's full support infrastructure from scratch — ticket workflows, routing logic, escalation frameworks, and help center documentation.
- Served as primary liaison between Support and Engineering, reproducing bugs, diagnosing API/system-logic issues, and converting customer reports into development tickets.
- Deployed Intercom automation workflows reducing manual processing; built Retool dashboards for real-time ops monitoring and weekly executive reporting.
- Designed and launched a full appeals case management system with structured case history, bot-detection improvements, and resolution pathway tracking.
Financial Controller & IT Manager · Belize Sustainable Agriculture Ltd.
Nov 2014 – Jun 2023- Led ERP migration from QuickBooks to Microsoft Dynamics 365 — scoped requirements, coordinated vendors, managed testing and post-migration data validation.
- Built custom internal databases for HR, payroll, equipment tracking, and operations; provided full IT support across hardware, networking, and systems.
- Managed financial operations for multiple entities: data entry, audits, consolidation, budgeting, and forecasting. Progressed: Finance Associate → Administrator → Controller.