Resume
General Resume
Cross-functional overview spanning finance, operations, technical support, and systems implementation.
Download PDF ↗Highlights
- 10+ years across financial management, technical support, and systems implementation in startup and enterprise environments.
- Built infrastructure — support systems, financial systems, internal tooling, live platform features — and owned it end to end.
- Built the company's entire support infrastructure from scratch — ticket workflows, routing logic, escalation frameworks, automation, and help center documentation.
- Led a full ERP migration from QuickBooks to Microsoft Dynamics 365, including requirements, data migration, testing, and staff training.
- Managed full-cycle accounting across multiple entities: AP/AR, reconciliations, payroll, GL maintenance, financial statements, and audit compliance.
Employment History
Game Designer · Pixels / Banger Inc.
Aug 2025 – Jun 2026- Held two concurrent full-time roles at Pixels / Banger Inc. (Nov 2023 – Jun 2026): Head of Support & Community Operations and Game Designer. Employment ended company-wide due to funding/company restructuring.
- Designed and balanced game systems including economy structures, item properties, and entity behaviors; implemented in-game objects and entities using Pixscript (custom scripting language) in live production systems.
- Led cross-functional feature delivery — defining requirements, coordinating Engineering, Product, Support, and Community stakeholders, and managing release timelines.
Head of Support & Community Operations · Pixels / Banger Inc.
Nov 2023 – Jun 2026- Built the company's entire support infrastructure from scratch — ticket workflows, routing logic, escalation frameworks, automation, and help center documentation.
- Served as primary liaison between Support and Engineering — reproducing bugs, diagnosing API and system-logic issues, and converting player reports into structured development tickets.
- Delivered structured weekly executive reporting on player sentiment, bug trends, and operational KPIs; designed and launched a full appeals case management system with Retool dashboards for community management.
Financial Controller & IT Manager · Belize Sustainable Agriculture Ltd.
Nov 2014 – Jun 2023- Managed full-cycle accounting across multiple entities — AP/AR, bank reconciliations, payroll, GL maintenance, financial statement preparation, and audit compliance.
- Led annual budgeting and multi-year forecasting; conducted variance analysis and presented findings to senior leadership for capital planning decisions.
- Managed full ERP migration from QuickBooks to Microsoft Dynamics 365, including requirements, data migration, testing, and staff training.
- Built custom internal databases for HR, payroll, and asset tracking; provided full IT support across hardware, networking, and systems.
Accountant · W Group Companies / Commodities Services & Energy Ltd.
Aug 2017 – Dec 2018- Prepared consolidated financial statements and full-cycle bookkeeping for both companies; delivered structured financial analysis and advised ownership on financial strategy.
Technical Projects
PixeLore Website
Aug 2023 – Present (personal project)React/Node wiki platform integrated with external APIs; built frontend components and backend data handling logic.
Discord Bot — Yoshino (DiscordJS / NodeJS)
Nov 2023 – Present (personal project)Designed Discord Bot with event handling, conditional flows, API integrations, queueing system, and other admin features.
Additional Projects
Support Dashboard, Leadgineer (lead generation tool), Weebcheck (anime quiz site), and Fetch (food delivery platform) — built using ReactJS, NodeJS, Express, and DiscordJS.
Education
University of Belize
Associates — Business Science
University of Belize
Associates — Computer Science
St. Catherine's Academy
Diploma in Business Arts
Tools & Skills
Finance
QuickBooksMicrosoft Dynamics 365Excel (Advanced — modelling, pivot tables, forecasting)Google Sheets
Technical
ReactJSNodeJSMongoDBREST APIsHTML/CSSDiscordJSPixscript
Support/Ops
IntercomRetoolSlackNotionGoogle WorkspaceSOP DesignWorkflow Automation
Methods
Full-cycle accountingUATBug triageFeature specsEconomy balancingProcess optimization