Resume
Implementation Manager Resume
Delivering complex technical projects end-to-end — requirements, system rollout, UAT, and tooling that drives operational scale.
Download PDF ↗Highlights
- Led end-to-end implementation of platform features — defining requirements, coordinating Engineering, Product, Support & Community stakeholders, and managing release timelines.
- Implemented in-game items, objects, and entities using Pixscript (custom coding language), translating design specs into functional game logic within live production systems.
- Designed and executed UAT cycles; documented edge cases and validated system behavior pre-launch to ensure feature readiness.
- Built data-driven models to refine system behavior; improved key retention metric (RORS) from 0.3 → ~1.5 through structured iteration and analysis.
Employment History
Game Designer · Pixels / Banger Inc.
Aug 2025 – Jun 2026- Led end-to-end implementation of platform features — defining requirements, coordinating Engineering, Product, Support & Community stakeholders, and managing release timelines.
- Implemented in-game items, objects, and entities using Pixscript (custom coding language), translating design specs into functional game logic within live production systems.
- Designed and executed UAT cycles; documented edge cases and validated system behavior pre-launch to ensure feature readiness.
- Built data-driven models to refine system behavior; improved key retention metric (RORS — internal player return/retention score) from 0.3 → ~1.5 through structured iteration and analysis.
- Created structured rollout plans, internal tooling, and SOPs to improve release visibility and reduce cross-team ambiguity.
Head of Support & Community Operations · Pixels / Banger Inc.
Nov 2023 – Jun 2026- Held two concurrent full-time roles at Pixels / Banger Inc. (Nov 2023 – Jun 2026): Head of Support & Community Operations and Game Designer. Employment ended company-wide due to funding/company restructuring.
- Architected the company's full support infrastructure from scratch — ticket workflows, routing logic, escalation frameworks, and help center documentation.
- Served as primary liaison between Support and Engineering, reproducing bugs, diagnosing API/system-logic issues, and converting customer reports into development tickets.
- Deployed Intercom automation workflows reducing manual processing; built Retool dashboards for real-time ops monitoring and weekly executive reporting.
- Designed and launched a full appeals case management system with structured case history, bot-detection improvements, and resolution pathway tracking.
Financial Controller & IT Manager · Belize Sustainable Agriculture Ltd.
Nov 2014 – Jun 2023- Led ERP migration from QuickBooks to Microsoft Dynamics 365 — scoped requirements, coordinated vendors, managed testing and post-migration data validation.
- Built custom internal databases for HR, payroll, equipment tracking, and operations; provided full IT support across hardware, networking, and systems.
- Managed financial operations for multiple entities: data entry, audits, consolidation, budgeting, and forecasting. Progressed: Finance Associate → Administrator → Controller.
Technical Projects
PixeLore Website
Aug 2023 – Present (personal project)React/Node wiki platform integrated with external APIs; built frontend components and backend data handling logic.
Discord Bot — Yoshino (DiscordJS / NodeJS)
Nov 2023 – Present (personal project)Designed Discord Bot with event handling, conditional flows, API integrations, queueing system, and other admin features.
Additional Projects
Support Dashboard, Leadgineer (lead generation tool), Weebcheck (anime quiz site), and Fetch (food delivery platform) — built using ReactJS, NodeJS, Express, and DiscordJS.
Education
University of Belize
Associates — Business Science
University of Belize
Associates — Computer Science
St. Catherine's Academy
Diploma in Business Arts
Tools & Skills
Development
ReactJSNodeJSMongoDBREST APIsHTML/CSSDiscordJSPixscript
PM & Ops
IntercomJiraRetoolNotionSlackGoogle Workspace
Methods
UATFeature SpecsPrototypingWorkflow AutomationSOP DesignBug Tracking
Finance
Microsoft Dynamics 365QuickBooksExcel (Advanced)